Terms & Conditions
What information do we collect?
We collect information from you that allows us to provide services and content that are customized to your needs. You are anonymous on this site until you provide us with this information, unless you:
- Access this site from a link in an e-mail we sent you; or
- Aare a Provence Privileges® member or have created a profile and you either login to your account or choose to be remembered via cookies, including on a web-enabled mobile device.
When you use our reservation system, call our toll-free reservation telephone number, become a Provence Privileges member, create an online profile, or purchase a gift card, we collect personally identifiable information that you supply, such as your name, address, telephone number, e-mail address, room preference, credit card details and Provence Privileges number. We may also ask for additional information such as an association number (e.g., AAA), corporate account number, or group number.
If you choose to earn airline miles or other third-party loyalty program points from your stay at a Franchised Hotel, we will ask you to provide us your membership number for such loyalty program.
Provence may occasionally conduct sweepstakes and contests that offer you the opportunity to win prizes. As part of entering a sweepstakes, certain personally identifiable information such as name, mailing address, e-mail address and Provence Privileges number may be required.
Children’s Privacy: Our websites are not intended for children and we do not knowingly solicit or collect personal information for persons under the age of 18.
How do we use the information we collect?
We do not sell, trade, rent, or release your personal information to anyone outside our company, contractors, affiliates or Franchised Hotels, other than in compliance with this privacy and security policy. We and our affiliates use the personal information you provide voluntarily to administer our business activities, provide customer service, contact you concerning your stay with a Franchised Hotel, and make other products and services available to you. We share your information with our Franchised Hotels, credit card issuers, and other companies where necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail, or share your information with our business partners.
We maintain a centralized reservations system that retains your personally identifiable information when you make a reservation for a Franchised Hotel via our worldwide accessible websites, our call centers, the Franchised Hotels, and third-party travel agents and travel websites that connect to our reservation system. The personal information collected in the reservation system is needed to secure and process your reservation.
send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the Franchised Hotel;
- Notify you about special offers and promotions; and
- Send you periodic satisfaction or market research surveys.
Marketing, Sweepstakes & Contests We may use your personal information to send you via e-mail, telephone or postal mail promotions, surveys, third party offers, sweepstakes and contests.
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by Provence or licensed by Provence and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Provence. Without limitation you may not, without such approval from Provence, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.
3. Your Use
The Site is for your personal non commercial use and the Information may be downloaded or printed by you solely for that purpose. This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
- The Information may not be used for any commercial purpose or public display, performance, sale or rental;
- No copyright or other proprietary notices may be removed:
- the Information may not be transferred to another person;
- software may not be interfered with in any manner;
- every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
- you will only use the Information for lawful purposes and in accordance with these Conditions.
We do not review or monitor any web sites linked to the Web Sites and are not responsible for the content of any such linked web sites. Your linking to such web sites is at your own risk.
You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general information and is not in the nature of advice.
You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.
Whilst Provence seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Provence does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.
In particular Provence does not warrant that:
- the Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
- your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.
Provence may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.
Provence does not guarantee that the Site will operate continuously or without interruption or
be error free. In addition, Provence may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.
5. Limitation of Liability
Provence Hotels & Resorts shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or relevant services, even if Provence Hotels & Resorts has been advised of the possibility of such damages.
6. Hotel Reservations
The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions.
You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions. The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Provence.
Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
7. Security & Non Confidentiality
Information you provide to us will be used for such purposes as entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions (including purchase of Provence gift cards), replying to or taking actions in response to your enquiries or requests, and customizing our services to your preferences. We also use such information for statistical and analysis purposes, to communicate news and promotions to you relating to Provence Hotel Group-related products and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone or other means. We may also use such information as may be required to comply with applicable local laws.
We may therefore share information amongst ourselves, with hotels and residences properties managed by us, with third parties that collaborate with us on joint promotions and with third party service providers that assist in managing your data and communicating news and promotions to you. In addition, we may share your information with other third parties where it is reasonably necessary or required in order to enter into or fulfil a contract with you and/or to reply to or take actions in response to your enquiries or requests, and as may be required to comply with applicable local laws.
8. Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.
Otherwise access to the Site may be terminated at any time by Provence without notice.
The provisions of these Conditions excluding, limiting and disclaiming the liability of Provence will nevertheless survive any such termination.
Provence does not accept any liability for any failure by Provence to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.
If Provence waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
10. Governing Law & Jurisdiction
These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India.
11. Return to Site
To return to the Site, click where indicated. By doing so, you acknowledge that you have read, understood and accepted these Conditions.